Terms of Service
Last updated: 6 October 2026
These Terms of Service govern your use of ClearCheckout.eu and your purchase of services offered through the website.
By placing an order, you agree to these Terms.
1. About ClearCheckout
ClearCheckout provides independent reviews and audits of online checkout experiences, with a focus on accessibility, usability, friction, and barriers that may affect customers completing a purchase.
ClearCheckout is operated by Alexandru Filip.
Contact: alex@clearcheckout.eu
2. Services
The scope, price and expected deliverables of each service are described on the relevant service or checkout page at the time of purchase.
A ClearCheckout review may include analysis of elements such as product selection, cart interactions, forms, delivery steps, checkout interfaces, payment flows, keyboard navigation, screen-reader accessibility, error handling and other aspects relevant to completing a transaction.
Unless expressly stated otherwise, ClearCheckout provides an independent assessment based on the website, checkout flow and information available at the time of review.
3. What ClearCheckout Does Not Provide
ClearCheckout does not provide legal advice, legal certification or a guarantee of compliance with any particular law, regulation, accessibility standard or technical specification.
Findings and recommendations are intended to help identify potential barriers and opportunities for improvement. Implementing recommendations does not guarantee legal compliance, increased sales, improved conversion rates, accessibility certification or any particular commercial result.
Customers remain responsible for their websites, services, business decisions and compliance obligations.
4. Customer Responsibilities
You must provide accurate information reasonably required to perform the service.
By submitting a website or checkout flow for review, you confirm that you own, operate, represent, or are otherwise authorised to request an assessment of that website or service.
You must not use ClearCheckout to obtain unauthorised access to systems, confidential information or restricted areas belonging to another party.
Where access credentials or test environments are provided, they will be used only as reasonably necessary to perform the purchased service.
5. Orders and Payment
Prices displayed at checkout are the prices applicable to that order, subject to any taxes or charges shown before payment.
Payments are processed securely by Stripe. ClearCheckout does not directly receive or store complete payment-card details.
An order is accepted when payment has been successfully completed and you receive confirmation.
6. Delivery
The estimated delivery period for each service is stated on the applicable service or checkout page.
Delivery periods begin when ClearCheckout has received both successful payment and any information or access reasonably required to perform the service.
If necessary information is missing, delivery may be paused until it is supplied.
Deliverables are normally provided electronically to the email address supplied during checkout.
7. Cancellations, Withdrawal and Refunds
If you purchase as a consumer and applicable law gives you a statutory right of withdrawal, that right remains unaffected by these Terms.
Where you expressly request ClearCheckout to begin performing a service during an applicable withdrawal period, you acknowledge that performance may begin before that period expires. If you subsequently exercise a valid right of withdrawal after performance has begun, you may be required to pay for the portion of the service already performed, to the extent permitted by applicable law.
Where a service has been fully performed following your prior express request and acknowledgement, your statutory right of withdrawal may cease where permitted by applicable law.
Outside statutory rights, refunds for work already performed are not normally available merely because you disagree with an assessment, finding or recommendation.
If ClearCheckout cannot provide a purchased service, you will be offered an appropriate remedy, which may include rescheduling, replacement performance or a refund.
8. Reports and Deliverables
Unless otherwise stated, reports and other deliverables supplied to you may be used internally by you or your organisation and shared with employees, contractors or professional advisers for purposes connected with your website or business.
ClearCheckout retains ownership of its underlying methodologies, frameworks, templates, processes and general know-how.
You may not resell, repackage or commercially distribute a ClearCheckout report as your own service without prior written permission.
9. Intellectual Property
The ClearCheckout website, branding, original content, methodologies and materials are protected by applicable intellectual-property laws.
Ownership of your website, content, trademarks and other materials remains with you or their respective owners.
10. Third-Party Services
ClearCheckout may interact with or assess websites and services operated by third parties, including payment processors, ecommerce platforms and accessibility technologies.
ClearCheckout does not control those third parties and is not responsible for their availability, policies, security or performance.
11. Limitation of Liability
To the fullest extent permitted by applicable law, ClearCheckout will not be liable for indirect or consequential losses, loss of profits, loss of revenue, loss of business opportunities or decisions made solely in reliance on a ClearCheckout assessment.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
12. Privacy
Personal data is handled as described in the ClearCheckout Privacy Policy.
13. Changes to These Terms
These Terms may be updated from time to time. The version applicable to an order is the version available when the order is placed, unless a change is required by law.
14. Contact
Questions about these Terms or a ClearCheckout order can be sent to:
alex@clearcheckout.eu